Built from the operator side of the desk

Every guest answered in 9 seconds. Even at midnight.

HotelBase reads your website, learns your property, and answers guests 24/7 on WhatsApp, email and your site — quoting live rates, holding rooms, and turning OTA lookers into direct bookers.

Two minutes from URL to a working concierge. Free to start · no card · nothing goes live without your review.

or ask Mira in the live demo ↓

Trained on your property WhatsApp · Website · Email Cloudbeds live rates
H Mira · AI Concierge 23:58 · WHATSAPP
Landing at 11:40pm — can we still check in? And is anything open to eat that late?
Night check-in is no problem — your keys will be at the desk. The kitchen closes at 22:00, but I’ve noted a cold platter for your room. Want me to add airport pickup?
REPLIED IN 9SNOTED ON THE BOOKING
Mira · trained on your property · WhatsApp, email & your website
9smedian reply, guest message to answer — 24/7, every channel.
10hback to your team weekly once repeat questions answer themselves.
+24%direct-booking share lift across beta properties — commission you keep, not pay
0invented answers. Mira only uses facts you’ve approved.

Measured across {{TODO: n}} beta properties, {{TODO: month range}}.

The real bill

OTAs charge 15–25% per booking. That’s the bill HotelBase erases.

A 20-room property · 70% occupancy · $120 ADR
Monthly room revenue                    ≈ $51,000
Booked through OTAs (65%)               ≈ $33,000
Commission paid at 18%                  ≈ $5,900 /mo

Shift one in four of those bookings direct:
Commission kept                         ≈ $1,400 /mo
HotelBase Growth                            $149 /mo
────────────────────────────────────────────────
Pays for itself                             ~9×

Every guest Mira answers on your own website is a guest Booking.com doesn’t invoice you for.

Illustrative example. Your numbers vary with occupancy, ADR and OTA mix.

How it works

Live in an afternoon. Trusted by the weekend.

Each step earns the next. Nothing asks for trust it hasn't built yet.

01 / TRAIN

Paste your site

Mira reads your rooms, rates, policies and FAQs, and answers like your best front-desk hire — in about two minutes. You review every fact before anything goes live.

RISK · none — read-only, nothing published
02 / DEPLOY

One line, one inbox

A script tag on your site. Forward your booking inbox. Connect WhatsApp. She replies 24/7 in any language — complaints, big groups and payment issues route to you with a warm acknowledgment in seconds.

RISK · one paste, reversible any time
03 / CONNECT

Connect your PMS — read-only

One Cloudbeds click, read-only. Mira quotes live rates, holds rooms for 24h and sends payment links. Rate moves arrive with their reasoning attached — you approve every change.

RISK · read-only OAuth, human-approved writes
04 / GROW

It compounds

Guest questions become pages that win direct bookings. Occupancy becomes pricing. Your stack map shows what to switch off next — module by module, on your schedule.

RISK · you decide each module
Inside HotelBase

Four things it does on a Tuesday.

Mira · AI ConciergeLive · 3 channels
Anya · WhatsApp — Family of four, is the resort reachable at night?
Boats run until 18:00 in monsoon season. I can hold a 16:00 transfer if you share your arrival time.

12 messages handled in the last hour · 2 routed to your team

Suggested rate movesBeta · 12 ready
Over-water Villa · Fri 14 $540 → $594 (+10%)
Demand pacing 12% ahead of last month · 84% booked across 30 days · zero price objections in recent conversations. Reasoning trail attached — nothing changes without you.
Guest questions → pagesIn development
"Is the Wi-Fi reliable for remote work?" · asked 4× this week

Becomes /stays/remote-work — drafted from your guests' own words, ready to review.

Google · citedPerplexityChatGPT
Your stack, mappedLive
Website chatbotREPLACED
WhatsApp inbox toolREPLACED
Dynamic pricing toolREDUCED
PMSROADMAP

$114/mo in tools replaced
+ ~$1,400/mo in OTA commission kept*

Why we built it

We ran the WhatsApp at midnight.

HotelBase started at Reconnect — our 20-room, solar-powered resort on Buka Buka Island in the Togean archipelago, Sulawesi. The pricing spreadsheet on Mondays. The website edits on Sundays. The guest messages at 00:47. Every problem had its own subscription, and none of the tools knew the property.

So we built the base we needed. Now we’re opening it to operators who want fewer tools and better execution. If any of this sounds familiar, you'll feel at home here.

— Thomas Despin · Founder, HotelBase · Owner, Reconnect

Thomas Despin, founder of HotelBase and owner of Reconnect The full story →
Set up my hotel
Aerial view of Buka Buka Island in the Togean archipelago, where Reconnect sits on the south shore
Buka Buka Island, Togean archipelago — Reconnect on the south shore.
00:47 · WHATSAPP
Hi! We land at 11pm next Friday — is late check-in possible? Also do you have vegetarian options for my wife?
Before · you, awake, typing
Late check-in is no problem — I'll have the night team ready with your keys. And yes: our kitchen does a full vegetarian menu daily. Want me to note it on your booking?
Now · Mira, in 9 seconds, while you sleep
THE FOUNDER’S STORY HAS BEEN TOLD IN
YAHOO FINANCEVILLAGE VOICEDIVE MAGAZINEFORBES BUSINESS COUNCIL
The modules

Start with the concierge. Grow into the operating system.

Every module shares the same property knowledge. The tags tell you what's live today versus what's on the roadmap.

Live in beta

AI Concierge

Mira answers on your website, WhatsApp and email — rooms, policies, arrivals, upsells, local knowledge. Any language, escalation rules you control, zero invention.

Replaces · website chatbot, WhatsApp inbox tool, guest messaging tool
Live in beta

Stack Intelligence

Map the tools you pay for today. See what HotelBase replaces now, reduces soon, and connects to — with a savings estimate in real dollars.

Replaces · spreadsheet stack reviews, vendor sales decks
Beta

Revenue Base

Occupancy-aware rate suggestions from your own PMS data — each with a plain-language reasoning trail. Suggestions first; autopilot only once it's earned.

Replaces · dynamic pricing tool, manual revenue spreadsheets
In development

Visibility Base

Your guests' real questions become pages that win direct bookings — and we track whether Google, Perplexity and ChatGPT cite you when travelers ask.

Replaces · SEO agency, SEO software, review tooling
Roadmap

Operations Base

Unified guest context, team tasks, and reporting you actually read. It ships when the other modules have earned the data to power it.

Replaces · CRM, reporting spreadsheets, task tools
Done for you

HotelBase Experts

We load your property knowledge, tune Mira, and connect your channels ourselves. You don't get handed a blank dashboard.

One-off · $690 · included for founding partners

Across the full roadmap: ten-plus tools, one base, one login.

Plays well with the rest of your stack

Your PMS and channels stay where they are.

HotelBase sits next to the tools hospitality actually runs and pulls context — it doesn't force a migration. The tiers below say what connects today and what is not built yet.

Live demo

Ask Mira like a guest would.

This Mira is loaded with a sample boutique island resort — diving, transfers, family policy, long stays. In production she's trained on your property, and she never invents what she doesn't know.

Demo only. Answers come from the sample knowledge base.

M
Mira · AI Concierge
Sample island resort · replies in seconds
Hi! I'm Mira — the concierge for a small over-water island resort. Ask me anything you'd ask the front desk.

Placeholder — sample copy for layout review, not real customers

Operators

Operators, in their own words.

“The 2am messages used to be mine. Now I read what Mira already answered over coffee, and I only step in when it actually needs me.”

Marisol ReyesCasa Tamarindo · Puerto Escondido

“Guests ask the same eight questions. She answers them in their own language, and the ones that would have gone to Booking.com now book with us.”

Deni KurniawanWhole Moon Bingin · Uluwatu

“I was ready for it to invent something. It hasn't. When it doesn't know, it says so and tells me — that's the only reason it's still switched on.”

Aoife BrennanThe Rookery · County Clare
Pricing

Start free. Upgrade when it’s already paying for itself.

A conversation is one guest, one channel, 24 hours. Over quota, Mira switches to drafts — guests are never dropped.

Founding partners — first 50 properties. Experts setup included ($690 value), pricing locked for 12 months, direct line to the roadmap.

The tools this replaces run $300+/mo on their own — before counting a single saved commission.

Free
$0/mo

Concierge Lite

  • Website chat, trained on your property
  • 30 conversations/mo
  • Every language, auto-detected
  • Your property knowledge base
Starter
$49/mo

Concierge, complete

  • 250 conversations/mo
  • Email channel — covers OTA inboxes
  • Unified inbox
  • Remove branding
Most operators Growth
$149/mo

+ Revenue Base

  • 1,000 conversations/mo
  • WhatsApp Business
  • Cloudbeds · live rates & holds
  • Rate moves with reasoning
  • Weekly auto re-sync
Pro
$399/mo

The full base

  • 3,000 conversations/mo
  • Booking holds + payment links
  • Visibility Base
  • Custom actions
  • API access

Cancel anytime. Export everything. Over quota, Mira keeps drafting — your guests never hit a dead end.

HotelBase Experts — full setup, $690 one-off. Included for founding partners.

Straight answers

The questions operators actually ask.

What does HotelBase replace on day one?

Your website chatbot, your WhatsApp inbox tool, and the spreadsheet that runs your replies. Pricing and SEO tooling get reduced next as Revenue and Visibility mature. The PMS stays — we connect to it read-only, and anything more than that has to earn its place on the roadmap.

Is my PMS safe?

Yes. The Cloudbeds connection is read-only by default. Booking holds live on our side; a reservation is written only after the guest pays. Every rate change is suggested with reasoning and applied only when you approve it.

What happens when Mira doesn't know something?

She says so, tells the guest the team will confirm, and routes the conversation to you. Zero-invention is a hard rule: she never makes up rates, availability, or policies. Complaints, groups over six, and payment issues escalate instantly with a warm acknowledgment.

Who owns the guest data?

You do. Your guests, your conversations, your content — exportable any time, deleted within 30 days if you leave. We don't sell it and it isn't used to train third-party foundation models.

Which languages does she speak?

Whatever your guest writes in. Mira detects the language and answers in it — Indonesian, French, German, Italian, Mandarin, and everything between — with your tone.

What happens if I go over my conversation quota?

Nothing bad. Mira keeps drafting every reply for your approval instead of sending automatically. Guests are never dropped or left unanswered because of a plan limit.

How is this different from a hotel chatbot?

Chatbots answer from scripts. Mira answers from your property — your rooms, rates, policies, transfers, quirks — and she’s one module of a system that also prices your nights and turns guest questions into pages that rank. You’re not buying a widget; you’re retiring a stack.

How long does setup take?

About two minutes to a working concierge: paste your URL, review what Mira learned, go live on your site. WhatsApp and email take a few minutes more. If you’d rather not touch any of it, HotelBase Experts does the whole setup for you.

Is HotelBase for a property like mine?

It’s built for independent stays — boutique hotels, resorts, villas, guesthouses — roughly 5 to 80 rooms, where the owner still reads the guest messages. On Cloudbeds today; other PMSs are on the radar. If that’s you, you’re exactly who we built it for.

Stop adding tools.
Start building your base.

Paste your URL. Review what Mira learned. Go live tonight. Founding partners get hands-on setup and a direct say in what ships next.

Try the demo